Please see below for our return guidelines.
Our philosophy is simple: we want you to be satisfied with the products you receive from RakaiFightwear.com. We are happy to accept a return on any product in resalable condition (with tags and free of odors) within thirty (30) days from the date your order is delivered. - with no restocking fee!
How to Return
All returns must be issued a Return Merchandise Authorization (RMA) before they are shipped back to us. Failure to obtain an RMA may result in your return being refused.
To obtain an RMA, please contact customer service and provide the appropriate information listed below. You will receive a response within one business day with further instructions.
Please have the following ready when you contact customer support:
1) Order number
2) Item(s) you wish to return
3) Reason for return (choose from the following list)
A) Do not want
B) Does not fit
C) Damaged - the shipping box or packaging shows visible signs of damage, likely incurred during transit, and as a result, the products within have sustained damage
D) Defective - the box or packaging appears fine, but the product within is not working as intended or is damaged Received incorrect item
Your refund will be credited to the original method of payment via RakaiFighttwear with shipping and returns fees deducted.
All refunds will be processed within 7 to 10 business days upon receipt of your return package.
Unfortunately, we do not process exchanges. However, we do offer a quicker alternative to the traditional exchange policy.
First, follow the above instructions to obtain an RMA. Once you have an RMA, box up your return and ship it back to us. Now, simply place a new order for the replacement item you need, and we'll process it and get it shipped to you right away.
Your new item will be on its way to you while your return is on its way to us. They may even pass each other on the way. In the end, you'll receive your new order and we will process your return and issue you a refund or store credit three to five days faster than a traditional exchange.
Typically, returns are processed within two business days of receipt. Depending on your bank or credit card issuer, you should see the refund within a few days after processing. If you haven't received your refund in ten business days after we received your return, please contact us for additional assistance.